Phoebe Zhou

As the Head of Emerging Payments, Europe at HSBC, Phoebe leads the development and implementation of innovative payment solutions across the region. She provides thought leadership and oversee our delivery of the future of payment landscape.

She is also a Steering Committee member for the GBTD formally known as Regulated Liability Network UK project, a member of Project Agora which aims to improve Cross Border Payments network with BIS and IIF, a member of European Central Bank’s New Technology Wholesale Central Bank Digital Currency contact group, and the Retail Digital Euro Rulebook working group. Additionally, she serves as the Chair of HSBC China Connect, acting as a cultural ambassador to bridge Eastern and Western business practices.

Her expertise extends to emerging technologies in payments, such as artificial intelligence, distributed ledger technology, and application programming interfaces. She has shared insights on how these technologies are shaping the payments industry, emphasizing their role in enhancing efficiency, security, and customer experience.